A 1–Hour Ticket Response Guarantee
All your assistance requests will be replied to in maximum 1 hour after the support ticket or email is submitted. If your issue calls for further assistance from an admin, we will forward the ticket or the e–mail to the person in charge, right away and we will leave a note to notify you that more time will be needed for finding a solution. And if you take advantage of our Managed Servers package, all of the server administration tasks included there will be carried out whenever you prefer.
A Premium–Quality Help Desk Service
If you need any help while using our Web Hosting Control Panel or with any of the apps that we have pre–installed on the dedicated hosting server on your behalf, do reach our help desk support staff anytime through the ticketing system. Besides, in case you require assistance administering your dedicated server, you can order the Managed Servers package, which includes weekly OS updates, software installation and troubleshooting services, server monitoring and restarting procedures, data backup space, etc.
An Intuitive Help Section
Our Web Hosting Control Panel is preinstalled for every dedicated web hosting plan. Among its functionalities is a rather time and effort–saving integrated knowledgebase that will walk you step by step on everything that you can do. Most of the instructional articles in addition video versions which show all the actions that you can perform in a highly illustrative way. You will find all the instructional articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.