Though this isn't the keyaspect for you to identify a reliable cloud web hosting supplier from a bad one and a reseller from an actual supplier, the option to call and talk to a live person is an indicator that you aren't dealing with a one-person service provider and that you'll be able to get in touch with somebody when you need support. The telephone support for web hosting services may range from standard to expert, thus the issues which can be resolved with a phone call differ based on the provider. Generally, these issues are more basic and include billing or 1st level tech issues since more complex tasks often require a support ticket where both you and the system administrators can follow the proceedings with a specific issue. Still, the option to call your provider will save you a lot of time and efforts for the countless small issues which may eventually show up at the time you manage your website hosting account.
Phone Support in Cloud Web Hosting
In case you choose to obtain one of our cloud web hosting plans, you can get hold of our support team over the phone for 14 hrs per day. We will help you choose the ideal plan for your web sites because we realize that it is better to discuss this kind of matters with a live person. If you already have an account, we will assist you with your sales/billing questions and general issues, even with some tech situations which do not involve a lot of time or escalation to a system administrator as it is better to open a support ticket for time-consuming problems in order to have the correspondence in one place. We now have phone numbers in the United States, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk to one of our representatives.