One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max response time for any customer support ticket that you post or any e-mail that you write is only 60 minutes, even in case you contact us on weekends and legal holidays. Regardless of the nature of your question or problem, we’ll help you out momentarily and will give you the needed info to fix any problem with your websites. The real reaction time usually does not surpass 15 to 20 minutes, which implies that you can just forget about waiting around for hours and hours on end to get a problem resolved or what’s even worse than that – waiting all day only to receive a reply that more info is needed while nothing is solved. We will offer you assistance in an instant simply because we know just how priceless time can be in the dynamic electronic space. The 1-hour reply guarantee applies to any billing or technical enquiry that you may have related to our cloud web hosting plans.