If you’ve ever got any inquiries about your hosting plan or you face a problem with your websites, you will have to touch base with the hosting company’s client support team. It may not make a difference how promptly they’ll reply if you have a general question, but an issue like an unsuccessful script update, for example, may result in your website becoming damaged or inaccessible on the Internet. And the longer you have to wait for the support team to help you out, the longer the site will be out of order. If you offer goods or services online, any downtime will influence your site destructively and you can lose current or prospective customers. Lots of hosting providers, predominantly resellers, respond to trouble tickets and e-mails within twenty four hours, but in the electronic space this is far too long, since visitors will hardly ever return to a site that isn’t functioning correctly over extended intervals.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed max response time for any customer support ticket that you post or any e-mail that you write is only 60 minutes, even in case you contact us on weekends and legal holidays. Regardless of the nature of your question or problem, we’ll help you out momentarily and will give you the needed info to fix any problem with your websites. The real reaction time usually does not surpass 15 to 20 minutes, which implies that you can just forget about waiting around for hours and hours on end to get a problem resolved or what’s even worse than that – waiting all day only to receive a reply that more info is needed while nothing is solved. We will offer you assistance in an instant simply because we know just how priceless time can be in the dynamic electronic space. The 1-hour reply guarantee applies to any billing or technical enquiry that you may have related to our cloud web hosting plans.