A live chat is a real-time way of communication between a hosting supplier's support team and its customers. It's a very efficient way to receive some information about the web hosting services or get some issue resolved because you are talking with a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the low chance of mistakes any time you exchange info like usernames or domain names, the faster response time because the communication is live and the fact that you don't have to stay on the chat constantly - you can do another thing while the agent examines the issue in question. Also, you will be able to join a live chat room from any kind of computer that is connected to the world wide web, avoiding the phone fees that you'll need to pay if you are calling to another country.

Live Chat Support in Cloud Web Hosting

Together with the telephone and ticket support, we supply live chat support too. You will be able to get in touch with us every single day, which includes weekends and holidays, and we can give you more info about the cloud web hosting plans that we offer in case you are not among our customers yet, or about common and billing questions when you already have a user profile. Though for strictly tech matters you will need to open a trouble ticket to the tech support team, as such issues need more time to be taken care of, you can still get in touch with us through our live chat for some tech information. For example, we are able to help you set up an email address in your e-mail client or troubleshoot various issues, saving you a long time. Even when our phone lines are already off for the day, you will be able to talk with a live person.