A ticketing system is the most widely used medium of correspondence that hosting providers offer to their customers. It is most often part of the billing account and is the very best way to solve a problem that takes a certain period of time to examine or that has to be forwarded to a server administrator. Thus, all responses provided by either side will be stored in one place in the event that someone else wants to work on the issue in question and the info already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which means that you’ll need to sign in and out of at least two accounts to complete a specific procedure or to reach the company’s customer care team. If you wish to manage several domain names and each one is hosted in a separate account, you will need to use even more accounts simultaneously. It could also take significant time for the hosting provider to answer your ticket requests.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you won’t ever have to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket whilst you are browsing your website files or changing various account settings. The ticketing system is being closely monitored 24-7 by our support team members and the ticket response time is no more than one hour, but it seldom takes more than 20 minutes to receive assistance. In stark contrast to certain hosting companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you like and ask for info concerning any billing or technical issue. Moreover, you can see a number of help articles, which will help you tackle the most common complications yourself.